Patients

Musgrave House has free onsite parking which also includes disabled parking at the front of the building. Our consulting rooms are on the ground floor and we have full disabled access

COMPLAINTS PROCEDURE

Whilst Musgrave House aims to provide patients with a first class service at all times, it is recognised that there may be rare occasions where the service provided falls short of our very high standards. Musgrave House operates a complaints procedure for patients, solicitors, medical practitioners or any individual/organisation who may have a complaint about any aspect of the service they have received, either from a consultant or a member of staff.

In the event of a complaint, individuals are asked  to speak or write to the Practice Manager. A copy of our Complaintís Procedure is available on request.

Contacts: Lynne Johnson

Lynne.johnson@musgravehouse.com

CONFIDENTIALITY

All complaint information will be handled sensitively and in accordance with the relevant sections of the Data Protection Act.

Patient Satisfaction Questionnaire

Patient_Satisfaction_Questionnaire_MH

Musgrave House Complaints Form

MH_Complaints_form