Privacy Policy
This Privacy Policy explains how Musgrave House Medical Consulting (“we”, “us”, “our”) collects, uses and protects personal information about patients, visitors and users of our website.
Who we are
Musgrave House Medical Consulting
10 Stockmans Lane, Belfast, BT9 7JA, Co Antrim
Phone: 028 95 607020
Email: info@musgravehouseconsulting.com
Our commitment to your privacy
We take your privacy seriously and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will only collect, use and share your data where it is lawful and fair to do so.
What information we collect
Depending on your relationship with us, we may collect:
- Personal identification data – name, address, phone number, email address, date of birth.
- Health information – medical history, clinical notes, referral details, and other information required for your treatment.
- Financial data – billing and payment details (we do not store card information).
- Technical data – IP address, browser type, and cookie information when you visit our website.
- Communication data – messages, feedback, or enquiries you send via email or online forms.
How we collect your information
- When you contact us directly (by phone, email, or web form).
- When you are referred to us by your GP or consultant.
- When you attend consultations, procedures or treatments.
- When you visit our website and accept cookies or analytics tools.
Why we use your data
We use your data for the following lawful purposes:
- To provide healthcare and manage your treatment (Article 6(1)(b), 9(2)(h) UK GDPR).
- To communicate with you about appointments, results and billing.
- To comply with our legal and regulatory obligations (Article 6(1)(c)).
- To manage our business operations, auditing, and record keeping.
- To improve our website and services (where you have consented to analytics cookies).
Lawful bases for processing
We rely on one or more of the following lawful bases:
- Consent – where you have clearly agreed to our use of your data (e.g. marketing, cookies).
- Contract – to provide you with healthcare or services you have requested.
- Legal obligation – where we must process data to comply with UK law or healthcare regulations.
- Vital interests – in medical emergencies or to protect someone’s life.
- Legitimate interests – for business administration, quality improvement, and safety purposes.
Sharing your data
We may share your information with:
- Consultants, clinicians and healthcare professionals involved in your care.
- Diagnostic and laboratory service providers.
- Insurance companies (with your consent).
- Regulatory bodies (RQIA, GMC, HMRC, etc.) where required by law.
- IT and administrative service providers who support our systems under strict data protection agreements.
International data transfers
We do not routinely transfer personal data outside the UK. If international transfer is necessary (for example, through cloud hosting or analytics providers), we ensure appropriate safeguards are in place such as adequacy decisions or standard contractual clauses.
How we protect your data
We apply strict technical and organisational measures to protect your data, including:
- Encrypted electronic systems and secure servers.
- Restricted staff access to patient data.
- Regular security reviews and staff training.
How long we keep your data
We retain records in line with healthcare record retention standards (usually up to 8 years after last contact, or longer for specific clinical or legal reasons). Non-medical enquiries are kept for no longer than necessary.
Your rights
You have the right to:
- Access a copy of your personal data.
- Request correction or deletion where applicable.
- Withdraw consent at any time (where consent was the lawful basis).
- Restrict or object to processing in certain situations.
- Complain to the Information Commissioner’s Office (ICO) if you are concerned about how we use your data.
Cookies and website tracking
We use cookies to improve your browsing experience. For details, see our Cookie Policy.
Third-party links
Our website may contain links to other sites. We are not responsible for their privacy practices. Please read their policies before providing personal information.
Updates to this policy
We may revise this Privacy Policy periodically to reflect changes in law or our operations. The latest version will always be available on our website.
Contact us
If you have any questions about this policy or how we process your personal data, please contact:
Data Protection Contact
Musgrave House Medical Consulting
10 Stockmans Lane, Belfast, BT9 7JA, Co Antrim
Phone: 028 95 607020
Email: info@musgravehouseconsulting.com
A Professional Environment Rooted in History
Originally serving as the Station House for the Balmoral railway halt, Musgrave House Medical Consulting has been respectfully transformed into a centre of healthcare excellence. While the historic character of the building has been preserved, its interior has been upgraded with modern clinical infrastructure, creating a safe, professional, and welcoming space for medical practice.
Supporting the Future of Private Healthcare
At Musgrave House Medical Consulting, we are committed to playing a key role in the advancement of private healthcare services in Belfast and beyond. Whether you are attending a private medical consultation, hosting a professional workshop, or establishing your practice in our facility, you’ll find that we deliver the highest standards in clinical support, comfort, and professionalism.
For more information, Contact us via email or give us a call.